Land Rover London Authorised Service Centre

I recently had cause to report a serious fault to Land Rover Assist and this resulted in my Range Rover being taken to your garage.

The fault ended up being far more complex that first assessed by Land Rover and the team managed to diagnose and repair the fault, all the while keeping in touch with what was going on and maintaining my access to a hire car.

Compared to my previous experience with my old dealer who had serviced the car (badly) and carried out minor warranty work (which you ended up completing as they didn't) your team and service are a world apart. I would highly recommend your work - both mechanical and customer service were excellent. 

Today I was shopping two 6 year old boys in tow and when I couldn't start the car at the supermarket car park, after trying and not understanding the sophisticated mechanics of our relatively new Range Rover, I called you.

In my stressed-out state I was received by such a calming and helpful person on the phone, who quickly put me through to someone who not only tried to assist me on the phone. This person then took the time to travel to the upper level car park and sort out the problem, within about 4 minutes.

Thank you Land Rover North One for your support and I now I realise why you stand by the words 'Quality and Excellence'.